How to resolve Email Issues by Optonline Customer Service

Optonline email provides a number of features such as SpamScrub, Custom Folders, Vacation Messages, and many more. To keep your email performance better against any other junk mail, it offers inbuilt features. Also, you can send large-size attachments through a protected server. No one can breach the security of the email, there is no space for Outside interference.

Additionally, Optonline Webmail services offer you many instants and reliable support for any issue that appears while using its services. The customer service is accessible around the clock. And you can get help from the Optonline Customer Service team over a single phone call. 

How to fix various problems of Optonline Webmail Services?

Optonline email account is used as a free webmail service. It is very simple to configure in various mobile phones and computer devices. This webmail account is associated with a number of features and services such as vacation, messages, spam scrub, offering tools to protect from junk folders, and much more. This webmail account is a complete feature of the mail service that you can use to search a number of the services that you can use while using this kind of webmail account in less than no time. It accepts a large number of attachment files and also provides amazing mail server protection to send and receive emails to clients without facing any trouble.

Fix sign-in issue of Optonline Email Account:

There is a number of users who typically face more common problems and they need instant assistance to come over the issues instantly. It has been noticed that signing in the problem always makes everyone effective and they want to know how to fix it in no time. Whether you are using your mobile phone or computer device to use the Optonline account, you must know the correct email address and password. However, If you face an error and you are not able to access it, it is important to recover your account instantly.

Following are the ways assisting to Recover Optonline Email Account:

  • First of all, go to the Optonline email sign-in page to access your account.
  • If you face any trouble accessing your account, click on the forgot password button.
  • Enter verification resources like alternate email addresses or mobile phone numbers and click on the verify button.
  • Enter the new password on a given Optonline account recovery link allows entering the new password into both new and confirm password fields with ease.

Thus, despite its valuable features and services, there are so many issues that occurred while using this Optonline account on your mobile phone.

How to Reset Optonline Email Password?

The most common problem that the user faces is a lost account password. If the user has lost the Optonline account password then the best way to recover the account emails is by resetting the account password. Here are the steps to reset the Optonline password –

Step 1. Visit the Optonline login page and click on the option of forgot password.
Step 2. Next enter the Optimum ID and also the captcha code displayed.
Step 3. Select the process to receive the temporary password from an alternate email address or phone number.
Step 4. Click ‘I do not have access to the above’ if the user doesn’t have access to any of the options. Answer account-related questions and validate the identity.
Step 5. Once the user gets the temporary password then use that password for email login and then change the password from the account settings.

Some common issues resolved by the Optonline Customer Service Team

Another common issue is a problem in sending or receiving emails. Now there can be various reasons behind the issue. One of the reasons can be incorrect server settings. There will always be a problem in email syncing if the email settings are done incorrectly. Given below are the correct Optonline settings but if are again facing the issue then contact Optonline Customer Service

1. IMAP (Incoming)


Port: 993 (IMAP – Secure with SSL)

 2.SMTP (Outgoing)


Port: 465 (SMTP – Secure with SSL)

POP3 (Incoming)


3.SMTP (Outgoing)


Port: 587

What Are the Common Optonline Email Issues Faced by Users?

  • The emails are not accessible on other devices.
  • Problem with Optonline email configuration settings.
  • An issue in uploading and downloading an attachment in Optonline email. 
  • Users are not able to log in to their accounts.
  • An error message displays when a user tries to log in to the email account. 
  • Email notifications are not showing on the device on receiving a new email.
  • Optonline email is not able to receive or send messages.
  • A problem in accessing the Optonline email account on Android or iPhone. 
  • IMAP or SMTP Optonline Webmail settings errors. 
  • A user is not able to change or reset the password of the Optonline account. 

There are some of the common issues that an Optonline user faces while using its services. But all of the problems can be fixed easily by doing a few simple steps. You can go through the steps mentioned below to get rid of the Optonline email issues. 

How to Fix if Any Issue with Optonline Email? Follow the Instructions

You can fix the problem that you face while accessing Optonline email services. By performing the given steps:

  • Clear Cache and Cookies

    On your web browser, you will require to clear the cache and cookies stored on your browser. Sometimes, this may cause a problem in accessing Optonline Webmail services. Also, you can clear the junk files and browser history from your system to get smoother access.

  • Upgrade the browser

    If you are using an older version of a browser, you may find problems while using the Optonline email. Hence install the update available for you. 

  • Check Internet Connection

    Most of the time, the problems appear due to poor internet connectivity or signal loss of the WiFi network. Moreover, you can fix the Optonline problems by connecting to an active connection. 

    Apart from this, you can connect with the Optonline Webmail support team to get complete information to resolve any problem related to Optonline email issues. 

Online issues fixed by Optimum Technical support team: 

The optimum account is associated with the other features and services that help to access your account using third-party webmail services such as Gmail, Yahoo email, roadrunner, Microsoft email account, and so on. You can save yourself from other problems like sending and receiving email issue is called optimum online email problems.

If you want to fix this problem you have to check out the correct mail server settings of the IMAP mail server associated with the entered email address and password. You can follow the same with the SMTP mail server which helps to make all the settings more successful. If you still want any further, do contact us without facing any trouble with ease.  

Easy way to communicate Optonline Technical Support Phone Number

Contact Optonline technical support and get the solution at the best rate. Optonline technical support expert will take the inputs and diagnose the problem. Once that is done then providing instant solutions is easier. The Optonline Customer Service team is available 24*7 for the help of Optonline users. 

Different ways to Contact Optonline Customer Service

 Optonline webmail is the one that is responsible for providing email addresses to the users. It has been verified as one of the valid and safe platforms to save your emails and messages. It is among the most popular website from recent web traffic.

If you are a customer of Optonline and having some troubles with the webmail, you can contact Optonline Customer service by following the easy guidelines given below. Let’s get started without further ado.

How to reach the Optonline Customer Service Live Person via Phone Number?

If you want to connect with Optonline over a phone call, you can follow the steps we have provided for you:

  • Go to the official website of Optonline
  • You will find the Support button on the homepage
  • Select the Contact Us option
  • You will be directed to a new page where you will see different options to connect them
  • To reach them over the phone, click on the call
  • You will find the list of Optonline Customer Service Number
  • Choose the services you want to get solutions for
  • Click on the number to call

By following the above steps, you will be able to reach them via phone.

Optonline Customer Service via Live Chat

  • If you are not able to connect them via phone call, you can go for other options as well.
  • On the official webpage of Optonline, you can find the Support option
  • You will see contact us under the dropdown menu
  • You will see the live chat button at the right corner of the screen
  • Hit the arrow beside “how can we help message”
  • You will see a dialogue box on your screen

You can now chat with Alite, a virtual assistant who will guide you with your doubts. You can also ask to speak to a live person in the chat.

Optonline Customer Service via Email/Message:

If you are not able to get in touch with Optonline via the above two options, you can also send them an email stating your problem. The steps are written for you:

  • On the same page of support, you will see an SMS icon that can help you to send an email or message
  • You need to enter your subject
  • Provide full details of your issue 
  • Click on submit.
  • This will help you to send them an email or SMS if you want to keep the record.

These were the ways in which you can connect with them formally by interacting with them but in case you don't want to indulge in the conversation and want your issue to get resolved, you can also go to their community pages.

Contact via Community Pages:

These include Facebook, Twitter, Instagram, and YouTube. You can follow the Facebook and Instagram page of Optonline and get updates from there. You can solve your other queries by seeing the instructions on YouTube and you can directly tag their Twitter handle if you are failing to get them directly.

This is how you can get all the information related to Optonline with the help of Optonline Technical support. The calling lines are active during the business hour you can check on the official contact page beside the numbers. 

Official Optimum Web Links

Contact Number: +1-866-200-7273


Al Spaventa

29 July, 2019 18:33:21

Where do I find spell check in this new system? I composed a note and could not find it. Thank you, Al

Mary Lenzi

21 August, 2019 11:21:34

I need to remove my optonline email immediately. It has been hacked. This is an emergency

George Wei

29 January, 2020 20:59:05

Hi Tech Team, Please help me to unblock the following address. I can not receive any email from above address. Many Thanks, George Wei

Pei Cheng

29 January, 2020 21:01:38

Hi Tech Team, Please help to unblock the following account. I can not receive any email from above account. Thanks, Pei Cheng

Bozena Fran

30 January, 2020 15:16:38

Hi Tech Team, Please help to unblock account. I can not any email from since 2 weeks. Thanks, Bozena

valerie wiegand

02 April, 2020 01:22:16

please help-email never works-cant change password either-just keeps saying invalid passwor/id thank you

Irene Cantor

29 June, 2020 14:54:15

I can not access my email for 10 days. I tried calling, spoke for over 1/2 hour, still not able to access mail. Please either email me at or call me 9147885118. Thank you

Rudy Gutierrez

16 July, 2020 23:25:12

My wife has been unable to receive emails for three days. We have dealt with several representatives and nothing has been done Half of those times after waiting forty plus minutes we have been disconnected with no return call. We are really frustrated at this point.

michael rubin

20 July, 2020 23:36:30

Not able to send the emails it shows smtp error


29 October, 2020 20:32:39

I cannot access any new email Once in my account, on a computer or smart phone and I cannot reach important documents or bills for two days -can someone please assist my email account?

Linda Krostich

03 March, 2021 02:59:14

I am unable to retrieve my old trash. It is only allowing me to view 6 e-mails of trash. Please help. Thank you


13 May, 2021 15:57:57

I have not been able to receive emails on my optonline email account since May 10. I can still send. I was able to forward incoming email to my protonmail. However, I still cannot see them on OPTIMUM tells me a different story each time and I fear they are a technical company scanning for political talk and freeze any opportunity to communicate with others. I am sure they will be able to help me once the primaries are over. Can someone figure out what is going on. Thank you.

George Rath

11 November, 2021 01:08:49

I had email groups set up in my contacts and they are no longer there. Where are they?

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